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Gatepoint Research article presents: Hold The Line: Reducing Employee Dependence On Phones

Pat Calhoun, a visionary leader focused on UX and adoption, is the CEO and Founder of Espressive, transforming enterprise self-help with AI. Service desk call volume has long been an issue, and now the challenges are greater with the transformation to a hybrid workforce model. A Gatepoint Research study from 2019 found that the number one ITSM initiative was reducing service desk call volume.

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