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Approaches to Data Center Transformation - July 2018

Approaches to Data Center Transformation - July 2018

Between May and July 2018, Gatepoint Research invited selected IT executives to participate in a survey themed Approaches to Data Center Transformation.

Right now, many data center operations find themselves straddling traditional and modern workloads. At the same time, the business model for IT is evolving toward IT-as-a-service, which poses its own set of challenges. All this requires upgrades to data storage and handling capacities, and modernized infrastructure.
Trends in Next Generation Data Center Infrastructure

Trends in Next Generation Data Center Infrastructure

Between October 2017 and January 2018 Gatepoint Research invited selected executives to participate in a survey themed Trends in Next Generation Data Center Infrastructure.

Survey participants represent firms from a wide variety of industries including business and consumer services, education, financial services, healthcare, media, primary and general manufacturing, mining, retail and wholesale trade, telecom, transportation, and utilities.
Business Resiliency Strategies for the Cloud

Business Resiliency Strategies for the Cloud

Moving corporate workloads to the public cloud is attractive for many reasons - cost cutting, increased efficiencies and risk mitigation, to name a few. But business resiliency is vital to a company’s reputation, revenues and data security, so decision makers must exercise prudence when deciding which workloads to migrate. Companies need to weigh the advantages and risks of the public cloud.
IT Optimization Trends

IT Optimization Trends

IT decision makers must always stay ahead of the curve regarding increasing business demands, constant security evaluations and changes, data management sprawl and complexity, and cost containment. Optimizing the infrastructure is not simply a “nice to have,” but a business imperative.
Strategies for Cloud - based Analytics

Strategies for Cloud - based Analytics

Between October and November 2017,Gatepoint Research invited selected IT executives to participate in a survey themed Strategies for Cloud-based Analytics.

Survey participants represent firms from a wide variety of industries including manufacturing (general, primary and high tech); financial services; wholesale and retail trade; business and consumer services; healthcare, media, mining, utilities, and telecom services.
Approaches to Center Transformation

Approaches to Center Transformation

During October 2017, Gatepoint Research invited selected IT executives to participate in a survey themed Approaches to Data Center Transformation.

Right now, many data center operations find themselves straddling traditional and modern workloads. At the same time, the business model for IT is evolving toward IT-as-a-service, which poses its own set of challenges. All this requires upgrades to data storage and handling capacities, and modernized infrastructure.
Trends in Risk Management

Trends in Risk Management

Preparing a business risk management (BRM) report can be daunting. Data is often siloed in various departments; compliance issues, vendors, and business continuity must be factored in. Often, the tools at hand are not keeping pace with the growing complexity of the process.
New Strategies in Enterprise Resource Planning

New Strategies in Enterprise Resource Planning

Enterprise Resource Planning software can optimize many critical aspects of a company – supply chain management, core processes, product innovation, manufacturing strategies. But the structure of companies (and their information flow) changes as markets and technologies evolve.
Approaches to Sales Training

Approaches to Sales Training

Between June and September 2017, Gatepoint Research invited selected sales and business development executives to participate in a survey themed Approaches to Sales Training.

Survey participants represent firms from a wide variety of industries including manufacturing (general, primary and high tech); financial services; wholesale and retail trade; business and consumer services, and media.
Application Delivery Trends

Application Delivery Trends

Between April and May 2017, Gatepoint Research invited selected IT executives to participate in a survey themed Application Delivery Trends. Survey participants represent firms from a wide variety of industries including business services, education, financial services, general and high tech manufacturing, healthcare, media, wholesale trade, and consumer services.
Broadcast Workflow Architecture and Trends

Broadcast Workflow Architecture and Trends

Between February and May 2017, Gatepoint Research invited selected broadcast systems executives to participate in a survey themed Broadcast Workflow & Architecture Trends. Responders work for firms with a wide range of revenue levels with 32% working in Fortune 1000 companies with revenues over $1.5 billion and 68% working in firms whose revenues are less than $1.5 billion.
Sales Tax Management Strategies

Sales Tax Management Strategies

Between February and April 2017, Gatepoint Research invited selected finance executives to participate in a survey themed Sales Tax Management Strategies. Survey participants represent firms from a wide variety of industries including business services, financial services, healthcare, consumer services, high tech, general, and primary manufacturing; transportation, retail trade, and wholesale trade.
Technology Trends in Customer Support Centers

Technology Trends in Customer Support Centers

A successful customer support center center can be a key player in a company's strategic advantage over the competition. High customer satisfaction scores can translate into brand loyalty and market domination. Yet consumer expectations are high. How are companies building high quality, effective customer support centers? Review our feedback to get details!
Challenges in PLM for Enterprise Organizations

Challenges in PLM for Enterprise Organizations

Between September 2015 and January 2016, Gatepoint Research invited selected executives to participate in a survey themed Challenges in PLM for Enterprise Organizations

Management levels represented are predominantly manufacturing sector senior decision makers: 10% hold the title CxO, 15% are VPs, and 75% are Directors

A wide range of industry sectors are represented in the survey including Automotive, Industrial, Electronics, Consumer Goods, and Biotechnology
Asset Management Strategies for Oil & Gas Businesses

Asset Management Strategies for Oil & Gas Businesses

Gatepoint Research invited selected oil and gas executives to participate in a survey themed Asset Management Strategies for Oil & Gas Businesses.

Management levels represented were predominantly senior decision makers: 50% held the title CxO or VP, 41% were Directors, and 7% were Managers.

68% of survey responders already use a third-party software solution for equipment asset management (EAM).
CA Client Automation Usage Practices

CA Client Automation Usage Practices

Gatepoint Research invited selected technology experts to participate in a survey themed CA Client Automation Usage Practices.

50% of responders use CA Client Automation internally to their own organization.

Of those who use CA Client Automation in their organization, 55% report that their satisfaction is better than average.
Enterprise Software Security Strategies

Enterprise Software Security Strategies

Application-related security breaches are a primary concern for surveyed IT and security executives.

Risk is exacerbatred through the deployment of externally developed software that can't be controlled.

Despite these risks, outdated approaches to security persist.
Customer Engagement Strategies

Customer Engagement Strategies

84% of executives credit enhancing customer relationships as the key to profitable growth.

In seeking to enhance customer relationships, 45% report that the biggest challenge among executives is grabbing the customers’ attention and 57% expect that it will get progressively harder to do so.

As the most frequent customer touch point, 50% of execs use their bill to grow customer relationships.
Call Center Control Strategies

Call Center Control Strategies

Gatepoint Research invited selected call/contact center and customer service executives from a wide range of industries to participate in a survey themed Call Center Cost Control Strategies.

• 82% of responders operate inbound contact centers; 58% maintain in-house centers.
• Responders are responsible for a large number of contact centers and agents: 36% operate more than 5 contact centers, 21% have 11 or more. 27% have a total of more than 500 agents in their contact centers.
• While it is critically important to be able to recognize high-value customers, a third merely aspire to have that capability.
Kronos

Kronos

Kronos Survey Reveals Dining Industry’s Urgent Workforce Management Priorities
Red Hat

Red Hat

Communications Industry Technology Survey
IBM for Infor

IBM for Infor

Optimization Trends in ERP Usage
Marketo

Marketo

Marketing Automation Optimization Strategies
Fleetmatics

Fleetmatics

Strategies for Managing Fleet Safety and Efficiency
ACI Worldwide

ACI Worldwide

Strategies to Prevent Attacks on Commercial Accounts
Aria Systems

Aria Systems

Challenges in Recurring Revenue
E2open

E2open

Vendor Managed Inventory Strategies
Avere Systems

Avere Systems

Avere Study Reveals Majority of Executives Find Value in Cloud Storage
CA Technologies

CA Technologies

Optimizing Performance of Cloud-­based Solutions