Trends in Service Operations
Inefficiencies are costly, and changes brought about by the pandemic have created new and different challenges to achieving efficiency, customer service, and other business goals. What are service operations teams doing to drive efficiency, cut costs and achieve all their most important objectives?

Trends in Manufacturing Operations
Manufacturing operations rely on skilled workers and efficient processes to be successful. Workers learn to efficiently and safely do their jobs from other expert workers, or from detailed instructions and training – but what if that’s not enough to sustain continuous process improvement? What are companies doing to maintain a safe work environment, upgrade workers’ skills, and continuously improve their operations?