Featured Insights
Trends In IT
We surveyed information technology leaders across industries to understand how IT help desks are managing low-level ticket resolution and adopting AI and automation tools to improve employee support experiences. To better understand how organizations are modernizing IT support, we asked about team structures, workloads, and technology usage. Leaders reported large helpdesk teams, heavy manual involvement in routine tasks like updating tickets and onboarding, and a growing.
Trends in HR
We surveyed HR leaders across industries to understand how they are managing growing demand, tasks, and tech priorities. Gaps in automation and knowledge sharing remain major hurdles. To modernize employee support, organizations are prioritizing automation and AI—paving the way for faster inquiry resolution, smarter talent acquisition, and a more seamless employee experience.