Featured Insights

In-Person Customer Interaction Trends
We surveyed senior sales, product, technology, and customer experience leaders across industries such as financial services, retail, apparel, and technology to understand how they are improving in-person customer interactions through better scheduling, queue management, and customer insights. To understand how organizations are transforming in-person customer interactions, we asked about their top priorities and pain points. Leaders emphasized the need to unify the online-to-in-person journey and equip staff with deeper customer insights to drive satisfaction and loyalty.