AI Integration to ITSM Strategies
IT and AI leaders across industries are leveraging Agentic AI to modernize IT service management, with 73% of respondents in director or executive roles. While 59% say automated workflows and faster ticket resolution are the biggest productivity drivers, only 9% have fully integrated AI into their ITSM systems. ROI validation and compliance concerns remain the top barriers to adoption—read the full Pulse Report for more insights.