Customer Service Trends
Customers expect the very best service for their money, whether they have a choice of vendors or not. Customer service solutions are central to best-in-class performance, but are companies getting all they need from their solutions? Review this report to see what 200 surveyed executives had to share.
Customers expect the very best service for their money, whether they have a choice of vendors or not. Customer service solutions are central to best-in-class performance, but are companies getting all they need from their solutions? Review this report to see what 200 surveyed executives had to share.
Intelligent Approaches to Resilient IT Operations and AIOps
Between October and December 2020, Gatepoint Research invited selected executives to participate in a survey themed Intelligent Approaches to Resilient IT Operations and AIOps. Survey participants represent firms from a wide variety of industries including business services, consumer services, education, financial services, healthcare, media, manufacturing (general, primary and high tech), mining, public administration, retail trade, telecom services, transportation, utilities, and wholesale trade.
Between October and December 2020, Gatepoint Research invited selected executives to participate in a survey themed Intelligent Approaches to Resilient IT Operations and AIOps. Survey participants represent firms from a wide variety of industries including business services, consumer services, education, financial services, healthcare, media, manufacturing (general, primary and high tech), mining, public administration, retail trade, telecom services, transportation, utilities, and wholesale trade.